Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities. For more information visit HexagonPPM.com
Hexagon PPM is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.
The Application Support Engineer provides problem solving analysis and support for the EcoSys software application and/or related data issues in a multi-tiered enterprise software environment. Supports specific internal/external users on all aspects of user reported application/data problems or questions involving Hexagon PPM and EcoSys-related software. Deals directly with internal and external clients to ascertain problems and assist in resolving them while striving to build and maintain strong client relations and partnerships. Troubleshoots problems and contacts other teams (e.g. Development, Application Performance Architecture, Quality Assurance) as necessary for consultations. Demonstrates proficiency using appropriate tools and platforms. The Analyst must be self-motivated and able to work in an exciting fast paced environment.
Bachelor’s Degree in Computer Science, Mathematics or related field, Master’s Degree a plus
Minimum two years’ experience in client facing service/support role utilizing technical skills
Proficient software support troubleshooting skills
Excellent oral and written skills
Skilled with MS Windows based environment and MS Office products, especially Excel
Working knowledge of remote connectivity and control tools e.g. Webex, GoTo meeting, Skype
Ability to work overtime as needed to meet deadlines and resolve critical client issues
Computer certification(s) a plus
Skilled with MS Windows based environment and MS Office products especially Excel
Ability to work under pressure
Working knowledge of remote control tools